Information you send us
When you send a consultation request we store the details you enter: your name, email address, phone number, practice name, the service you are interested in and your message. We use them to respond to your request and to keep a record of our conversation with you.
Client accounts
If you create a client account we also store your sign-in email, a protected (hashed) version of your password, and the requests and messages you send through the portal. You can update your details at any time from the account page.
Cookies
The website sets a cookie only when you sign in. It keeps you signed in and is removed when you sign out. We do not use advertising cookies.
Website statistics
We count page views to understand which pages are useful. This is done on our own server without cookies: we keep daily totals per page and an anonymous daily visitor count that cannot be linked to you or followed from one day to the next. If your browser sends a “Do Not Track” or Global Privacy Control signal, your visits are not counted.
Files, agreements and payments
Files you upload and messages you send in the portal are stored so our team can respond. When you sign an agreement electronically we record your name, the date and time, and the internet address and browser used, as evidence of the signature. Card payments are handled by Stripe; we do not see or store your card number.
Who can see your information
Requests and account details are visible to authorized Elevate team members. We do not sell your information or share it for advertising.
Sensitive information
Please do not include patient records, health details or payment information in forms or messages on this website.
Your choices
You can ask us to correct or delete the information we hold about you by contacting us using the details on the Contact page.